Shipping costs and delivery times

* Europe: all European Union countries, plus Andorra, Gibraltar, Guernsey, Iceland, the Isle of Man, Jersey, Liechtenstein, Norway, San Marino, Switzerland, the United Kingdom and Vatican City.
Books to other destinations: same terms as other items.

Free pick-up at our showroom

159 rue du Faubourg Saint-Honoré, 75008 Paris – Monday to Friday, 10:30 am to 6:30 pm, Sunday by appointment.

• Item in stock at the showroom: order ready within 24 hours, after our confirmation.
• Otherwise: as soon as we let you know your order has arrived.
• Please bring your confirmation e-mail or your order number.

Delivery within Paris

Paris and nearby suburbs (up to 10 km from the showroom): €39, by courier or by our team. We confirm the date as soon as we receive your order.

Delivery on quotation

For French overseas territories and countries without an online rate, choose “Delivery on quotation” (“Livraison sur devis”) at checkout: delivery to the freight forwarder of your choice in France or Europe, or a full study for delivery to your door. We contact you with options and costs before anything is shipped: nothing leaves without your approval.

Preparation times

• Item available: shipped within 1 to 2 business days, plus the carrier's delivery time.
• Item out of stock or made to order: we tell you the lead time before confirming your order.
• Item in stock with our partner, usual times (for guidance only):
  • Books: shipped within 1 to 2 business days, Chronopost delivery in 24/48 h
  • Boat models: shipped within 1 to 2 business days, UPS delivery in 48/72 h
  • Christian Lacroix: shipped within 1 to 2 business days, UPS delivery in 5 to 6 business days
  • Fabrics and wallpapers: shipped within 1 to 2 business days, UPS delivery in 5 to 6 business days
  • Lighting: shipped within 5 business days, GLS or DHL delivery in 5 business days
  • Ralph Lauren accessories: shipped within 10 business days, Chronopost delivery in 24/48 h

Customs

Outside the European Union (United Kingdom, Switzerland, Norway, United States, Canada…), any customs duties and import taxes are not collected when you order: they may be requested on delivery and are payable by the recipient.

Packaging, tracking and delivery

• Every order is carefully packed, with extra protection for fragile pieces. Palletised lighting is delivered by appointment.
• As soon as your order ships, you receive your tracking number by e-mail.
• On delivery, check the parcel in front of the driver. If it is damaged, write precise reservations on the delivery note, or refuse it if the damage is unacceptable, then let us know as soon as possible, with photos.

Our carriers

• Chronopost (accessories, books)
• Colissimo (accessories)
• DHL (lighting)
• FedEx
• GLS (lighting)
• Kuehne + Nagel (palletised lighting)
• UPS (fabrics and wallpapers)

A question before ordering?

We are happy to check stock or lead times for you:

• E-shop direct line: +33 1 86 95 67 68
• JGS Decoration switchboard: +33 1 42 25 95 95
• WhatsApp: +33 6 20 46 29 10
• Online chat, at the bottom right of every page
• Contact form