FAQ / Frequently Asked Questions

  • Who are we?

Founded in 1996, the House of JGS Décoration celebrated its 30th anniversary in 2026 and has continuously evolved and adapted throughout its history.

Led by Jacques Grinbaum, a graduate of the École Boulle (School of Design & Fine Crafts), JGS Décoration's original calling was the creation of high-end, made-to-measure sofas manufactured in France. Jacques Grinbaum chose to surround his creations with high-end furniture (such as Fendi Casa, Ralph Lauren Home, Vladimir Kagan, Baker, Baccarat...), which marked the beginning of JGS Décoration's diversification. This work as an interior outfitter led to the opening of a second shop, then to moves towards ever larger and more welcoming premises, up to our current showroom at 159 rue du Faubourg Saint Honoré.

This website continues JGS Décoration's evolution and extends the experience with an offer suited to online sales, available with in-store pick-up for those who wish, or tracked delivery in France, Europe and North America, and on quotation everywhere else.

Of course, our online offer has been limited to what we consider suitable for remote purchase, to provide the best possible experience. Our team is at your disposal at our showroom or by email to present the collections in full.

  • Do you have a shop?

Yes.
Our showroom is located at 159 rue du Faubourg Saint Honoré in Paris, 8th arrondissement.
Opening hours: Monday to Friday, 10:30 am to 6:30 pm. Closed on Saturdays. Sundays by appointment only.
Visits preferably by appointment > Book an appointment online
Switchboard: +33142259595
You can also use the contact form for any question before or after purchase.

You can order online and collect your order in store.

  • Can I order online and pick up in store?

Yes.
Simply select "Store pick-up" when choosing your delivery method.
This delivery method is always free.

  • Which countries do you deliver to? What are the delivery costs?

We deliver worldwide:

  • France and Monaco: €9.99, free from €199
  • Europe (all European Union countries, plus the United Kingdom, Switzerland, Norway and Andorra): €29, free from €599
    For Switzerland, the United Kingdom and Norway, which are outside the European Union, customs duties and local VAT may be charged on receipt of the parcel.
  • United States and Canada: €79
  • French overseas territories and rest of the world: free pick-up at our showroom or delivery on quotation, to the freight forwarder of your choice in France or Europe, or a full study for delivery to your door. We will contact you with options and costs before anything is shipped.
  • Books: €19.99 in France and €29.99 in Europe, free above €800.

Full details are on our Shipping policy page.

  • Is payment secure?

Yes, the whole website is hosted on a secure server, using the HTTPS protocol with 128-bit SSL certificate encryption.

  • Which payment methods are available?

Payment by bank card (Visa, MasterCard, American Express, Apple Pay) or bank transfer.
Depending on your card limit, we recommend using bank transfer so as not to block your card. As a reminder, standard card limits are:
VISA Classic or equivalent: €2,400 / 30-day period.
VISA Premier or equivalent: €8,000 / 30-day period.
VISA Infinite or equivalent: €20,000 / 30-day period.

  • What are the delivery times?

Delivery times vary by product. The chosen product may be:

- In stock at the shop
Shipping is immediate (24 business hours), and delivery takes about 48 business hours after shipping.

- In stock at the supplier
Shipping is fast (2-8 business days), and delivery also takes about 2-8 business days after shipping.

- Out of stock:
We do not confirm the order before giving you a lead time and obtaining your agreement to it.

In all cases, your payment method is only charged on the day your parcel is shipped (except for orders with a lead time over 7 days, in which case we let you know beforehand)

  • How can I track my parcel?

As soon as the parcel is shipped, we provide the Colissimo, Chronopost, UPS or Fedex tracking number.

  • How can I cancel or change an order?

Please use the contact form, we will do our best to meet your request.

  • For any other question, feel free to contact us using the form below: